Need a hand?
Frequently Asked Questions
Everything you need to know about ordering, delivery and payments on LyaiDeu.
How do I place an order?
Head over to the Menu page, add your favourite dishes to the cart, and check out with your delivery details. Your order goes straight to the partner hotel — we'll confirm it by phone if needed.
How long does delivery take?
Mart items are ready-made, so a Mart-only order arrives in as little as 15 minutes. Food from hotels is freshly cooked, so hotel orders take 45–60 minutes depending on how many hotels your order mixes in. Exact time depends on distance, traffic and how busy the kitchen is.
How much is delivery?
Delivery starts at Rs. 50 to anywhere in the valley, and goes up a little when your order mixes items from more than one hotel or the Mart (more stops = a bit more time and fee). Your first order is free with the code LYAIDEU — and promo codes like FOODXPRESS give you free delivery too.
What payment methods do you accept?
We accept Cash on Delivery and eSewa / Khalti on delivery. Please have the exact amount ready for a smooth handover.
Can I track my order?
Yes! Open the Orders page at any time to see your order status — from Pending and Preparing to Out for delivery and Delivered. The page refreshes live automatically.
Can I cancel or change my order?
Before the hotel confirms your order you can cancel it in the Orders page. Once confirmed, please call the hotel or our order hotline directly to make changes.
What if my order is late or wrong?
We're sorry about that! Call our Delivery Support line immediately and we'll fix it fast — re-delivery, replacement or a refund, whichever fits best.
How do I keep my account secure?
Never share your password. Your phone number and email are used only for delivery and order updates. You'll find full details in our Privacy Policy below.
Do the product photos match the real food exactly?
Product images on the website are for representation only — the real dish or item you receive may look a little different in presentation, portion or garnish, but the taste and quality stay the same.
Privacy first
Privacy Policy
Last updated: September 2026. Your trust matters — here's how we handle your data.
1. Information we collect
When you create an account or place an order we collect your name, email address, phone number, date of birth and delivery address. Order history and payment details are stored to fulfil and improve your experience.
2. How we use your information
Your details are used to deliver food to you, keep you updated about your orders, and send occasional offers (you can opt out at any time). We never sell your personal information to third parties.
3. Payment security
Cash is collected on delivery. Where digital wallets are used, payments are processed securely and we never store your wallet PIN or full payment credentials on our servers.
4. Data sharing
We share only what is needed — your name, address and order details — with the partner hotel preparing and delivering your order. We may share data with trusted service providers for fraud prevention or as required by law.
5. Cookies & storage
We use a small session cookie to keep you signed in and remember preferences. Sensitive data like your password is stored using strong encryption, never in plain text.
6. Your rights
You can review your account details at any time, request a copy of your data, ask us to correct it, or ask us to delete your account. Contact our support team and we'll take care of it promptly.
7. Contact
Questions about privacy? Reach our support team at contact@lyaideu.com or call 9769955973.